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FAQs

How long does it take for my order to ship? 

Orders take anywhere from 7-14 days to process and ship. During Holiday Season this is affected and may take longer than 14 days before shipment of your items. If you need you order as soon as possible, email customerservice@wildpupco.com to see what we can do. 

What is your return policy?

We do not accept returns, all sales are final. 

My order never arrived?

This is a rare issue and once an item leaves our location we rely on USPS to deliver parcels in a timely manner. Please keep in mind, certain circumstances and weather can cause your parcel delivery delay. The address provided by you is logged into our system and used in all shipments. Thus, please be sure to enter the correct address (we will not refund nor replace packages under address errors). If your package is lost you can file an insurance claim or dispute at www.USPS.com and we are happy to help. Unfortunately, we cannot replace nor refund lost or stolen packages. Please contact us with further questions or concerns regarding your parcel. 

International Order concerns? 

International orders may be subject to customs taxes and duties, Wild Pup Co. is not responsible for additional fees once your parcel has left our location. Charges must be paid by the recipient. We are not responsible for lost/stolen packages or custom delays and will not issue a refund, store credit, nor replace items unless it is due to an error on our end. 

Sizing

To ensure proper sizing, please measure the circumference at the base of your dogs neck. All Wild Pup Co. Bandanas are slim tie bandanas (tie), sizing listed below. 

SMALL: Fits up to 12 inch neck

MEDIUM: Fits up to 15.5 inch neck 

LARGE: Fits up to 20 inch neck